JiLi333 PAGCOR Address: Head Office and Complaint Routes

The PAGCOR address that matters is the one PAGCOR itself prints, and it is easy to confuse with the addresses scammers copy. This page gives the head office and the contact routes exactly as PAGCOR’s contact pages show them, then explains which route a player complaint takes. It sits inside the how PAGCOR E-Games work pillar, and every line below comes from a PAGCOR page read on 19 October 2026.

The PAGCOR address as PAGCOR prints it

PAGCOR’s regulatory contact page prints the corporate address in this form:

PAGCOR CORPORATE OFFICE, MET LIVE BUILDING, Central Business Park 1-A, Macapagal Boulevard cor. EDSA Extension, Pasay City, 1300 Metro Manila, Philippines

PAGCOR’s support page prints a second site and a trunkline:

Contact routes by department

The regulatory contact page lists a department table with an e-mail address and a telephone number for each row. The responsible gaming row uses a different number from the rest.

The Electronic Gaming Licensing Department is the unit that regulates the E-Games segment, which is why E-Games cafe checks at a venue point back to its lists. The table does not say that any department takes player complaints, so use it to find the right desk, not to assume one.

PAGCOR’s support page adds three responsible gaming routes:

1. Player exclusion concerns: RGD_exclusion@pagcor.ph
2. All other responsible gaming concerns: RGD@pagcor.ph
3. Problem gambling concerns: npgh.ph, the National Problem Gambling Helpline site

Which route takes a player complaint

PAGCOR’s contact pages name no desk for a complaint about an operator, so the route runs through its feedback process. The Customer Feedback Management Process, revision 1 with an effectivity of March 25, 2021, sorts feedback into four categories: commendation, request for assistance, complaint and suggestion.

The same document lists the ways a customer can send feedback: e-mail through the Contact Us portion of pagcor.ph, other e-mail, verbal feedback including a telephone call, a letter, and SMS or other messaging applications. It also says that feedback reaching the wrong office is forwarded from unit to unit until it reaches the correct one.

That gives a two-step order for a player:

1. Complain to the operator first. PAGCOR’s Responsible Gaming Code of Practice tells licensees to set up gambling-related complaint resolution mechanisms through helplines and internet channels.
2. If the operator does not resolve it, write to info@pagcor.ph with the domain, the date, screenshots and the amount involved, and name the category as a complaint.

Impersonators using PAGCOR’s name

PAGCOR has warned that fraudsters impersonate its top executives, using mobile numbers registered under their names, and it advises the public to verify any communication through pagcor.ph. A separate PAGCOR notice says entities on social media use fake certificates to deceive the public, and asks people to report misuse of its logo through its Contact Us page.

Two habits follow from those warnings: type pagcor.ph yourself instead of following a link in a message, and copy contact details from the pages above, not from a chat.